Contact Us & FAQs
To request access to the data, please contact the HSDS team at HighStreetsDataService@london.gov.uk
1. Which boroughs are members of the data partnership?
- City of London
- Hammersmith and Fulham
- Richmond upon Thames
- Tower Hamlets
2. How do I access the data?
Only subscribing members of the High Streets Data Service have access to the private datasets and the visualisation explorer tools.
If you work at a London borough, please create an account with the London Datastore using your @londonborough email. Once you have created an account, please email HighStreetsDataService@london.gov.uk to be granted access.
Please refer to the full new user onboarding checklist on Basecamp for additional detail.
3. I’ve been onboarded but having trouble accessing the high streets data, can you assist?
Make sure you are logged into your London Datastore account – top right, using your @londonborough email address. You will only be able to access the data that the GLA has given you permission for.
4. Can my team have a shared login, for example firstname.lastname@example.org?
Yes, we can grant access to a shared account provided it’s on your borough’s email domain and is only accessed by officers from your borough. Please register the account on the Datastore as usual and then email us so we can grant you permission.
5. I am a member of the service. May I share the data with consultants or partners?
As part of your membership to the High Streets Data Service, you may request that HSDS data be sub-licensed to third parties you contract with. This means contractors, consultancies, or researchers performing
analysis on your behalf have the ability to access HSDS data through your subscription. Please note that the GLA administers this sub-license: you may not share this data with partners directly.
In order to share data with a contractor, consultancy, or researcher, the account manager from the subscribing organisation (GLA, borough, or BID) must make a written request to HighStreetsDataService@london.gov.uk.
Additional FAQs can be viewed on Basecamp here.