Results of first public survey of users of the cycle hire scheme and cycle superhighways used to inform London Assembly Transport Committee report, 'Pedal Power: cycle hire scheme and cycle superhighways', November 2010. Results of online survey by London Assembly Transport Committee of 1,297 users of the cycle hire scheme and cycle superhighways undertaken over September to October 2010. The...

...sets out main areas of customer complaints and steps being taken to address them. The first TfL Complaints Report for 2011/12 was published as part of the Commissioner's report to the TfL board held on 20 September. Complaints rates are stated per 100,000 journeys. Data is broken down by Santander Cycle Hire, Congestion Charge, Dial-a-Ride, Docklands Light Railway, London Buses, London Overground, London Underground, Oyster, River Services, and Tramlink. Future quarterly reports will be published as part of TfL's Operational and Financial Performance Report. More information about this data can be found in this TFL press release.

TfL's Journey Planner allows customers to plan public transport, walking and cycling journeys in and around London. The API allows developers to incorporate Journey Planner requests and solutions within their applications. It allows a high level of control over all the main options within the Journey Planner. Note that this service is currently in Beta.