Transport for London's (TFL) Public Transport Accessibility Levels (PTALs) PTALS are a detailed and accurate measure of the accessibility of a point to the public transport network, taking into account walk access time and service availability. The method is essentially a way of measuring the density of the public transport network at any location within Greater...

Publication of first Complaints Report demonstrates increasing transparency, a key Mayoral commitment. The report sets out main areas of customer complaints and steps being taken to address them. The first TfL Complaints Report for 2011/12 was published as part of the Commissioner's report to the TfL board held on 20 September....