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  • Updated a month ago

    London Underground Performance Reports

    Transport For Londons's key London Underground performance measures (since May-11). The key measures of underground performance contained in the Excel spreadsheet are: Total operated kilometres, Total number of lost customer hours (LCH) (all causes), Average excess journey time, and Percentage of scheduled operated. More indicators are available from the TFL monthly performance data Almanac. Also available from TFL are a list of tube...
  • Updated 4 years ago

    TFL Complaints Reports

    Publication of first Complaints Report demonstrates increasing transparency, a key Mayoral commitment. The report sets out main areas of customer complaints and steps being taken to address them. The first TfL Complaints Report for 2011/12 was published as part of the Commissioner's report to the TfL board held on 20 September. Complaints rates are stated per 100,000 journeys. Data is broken down by Santander Cycle Hi...